Resolved
Resolved

Microsoft reports they have resolved this incident: Final Status: We’ve successfully resolved the issue that was causing residual impact for SharePoint Online and we’ve confirmed that all Microsoft 365 services have returned to a healthy state. We’ll continue to monitor our services to ensure stable and reliable availability.

Scope of Impact: This issue may have impacted any user attempting to access multiple Microsoft 365 services and features.

Start Time: Thursday, April 1, 2021 at 9:10 PM UTC

End Time: Friday, April 2, 2021 by 1:50 AM UTC

Preliminary Root Cause: We are continuing to investigate the underlying cause for the DNS outage but we have observed that Microsoft DNS servers saw a spike in DNS traffic.

Next Steps:

-We apologize for the impact caused by this outage. We are continuing to investigate to establish the full root cause.

A post-incident report will be published within the next five business days.

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Recovering

Incident information Title: We're looking into a potential problem ID: MO248163 Status Investigating Details Title: DNS issue affecting multiple Microsoft 365 and Azure services User Impact: Users may be unable to access multiple Microsoft 365 services and features. More info: Reports indicate that impact is primarily to Microsoft Teams, though other Microsoft 365 and Azure services may be affected. Additional affected services include but are not limited to: Dynamics 365, Microsoft Intune, Skype, SharePoint Online, OneDrive, Yammer, Power BI and Power Apps Current Status: Microsoft rerouted traffic to our resilient DNS capabilities and are seeing improvement in service availability. We are continuing to investigate the cause of the DNS issue.

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Began at:

Affected components
  • Internet/cloud 3rd Party Systems
    • Microsoft Azure