Mimecast Delivery Delays / Console Access impairment

Resolved
Resolved

Mail delivery has returned to normal.

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Dataprise Finance
Updated

Mimecast reports: "We can confirm that email processing and all Mimecast services have been restored for our US-hosted customers. All services should now be functioning normally and processing queues are approaching normal levels as email is retried on the normal SMTP schedules."

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Dataprise Finance
Recovering

The vendor reports: "We can confirm we experienced a major power outage in one of our US data centers that impacted all power supply sources, including the backup generators, which in turn caused a cascading issue and resulted in degraded performance. Midway through our Disaster Recovery Process, the power was restored which complicated our ability to recover. As of now, services are available and we are processing email but customers may still experience delays until the backlog clears. We sincerely apologize for the extended outage and the disruption caused."

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Dataprise Finance
Identified

Mimecast mail filtering is experiencing delays impacting speed of email delivery. We are observing queues returning to normal now.

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Dataprise Finance
Began at:

Affected components
  • Email Providers
    • Mimecast Email Filtering and Recovery Console