Microsoft advises that this is now in "extended recovery" status. They believe that they have resolved the issue and systems are performing normally, but are continuing to adjust and optimize. We are no longer seeing client impacts and are closing this issue in our system.

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Microsoft is reporting an ongoing issue with accessing a variety of Office 365 services. We are seeing customer impact from this issue. Update as of 1:44PM PDT from Microsoft:

Current status: We've determined that impact associated with MO571683 and EX571516 is reoccurring. We suspect that impact to our services is similar, though we're investigating to determine the scope of impact and the source of the issue.

Scope of impact: Users routed through the affected infrastructure are affected by this issue, however, impact can vary depending on where users are hosted.

Can't access Outlook on the web and other Microsoft services and features ID: MO572252

Status Service Degradation

**Impacted services

Microsoft 365 suite**


Title: Can't access Outlook on the web and other Microsoft services and features

User impact: Users may be unable to access Outlook on the web or other Microsoft 365 services and features.

More info: Impacted services and features may include, but are not limited to:

Exchange Online

  • Users are unable to access Outlook on the web

Microsoft Teams

  • Users may have difficulties scheduling meetings and/or live events

  • Users may have trouble loading people profile cards

  • Users may have issues loading file lists

  • Users may not be able to create new teams & channels

  • Users may not be able to install apps

  • Users may have trouble issuing searches

  • Users may see delays in admin policy changes taking effect

  • Users might see errors when using messaging extensions

  • Users may not see up to date Presence information

  • Teams Graph APIs may be impacted

  • Assignments tab in Teams may not load

  • Teams Admin Center functionalities may not perform as expected

SharePoint Online, OneDrive for Business, Microsoft Power Automate in Microsoft 365 and Power Apps in Microsoft 365 may also be experiencing some impact related to this issue.

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Began at:

Affected components
  • Email Providers
    • Microsoft 365 Email Inbound/Outbound
    • Microsoft 365 Email Accessibility